How can we help?
Search the answers first; if yours isn't here, ask us below.
My login code hasn't arrived
Codes come from [email protected]. Check your spam or promotions folder, and that the email address is spelled right. You can ask for a new code after a short wait; each code works once and expires after ten minutes.
How do I join as a fleet owner?
Fleet owners sign up with their name and email; no code is needed. The first 100 fleets can take a founding place from the offer on the home page, which comes with a free period. Have a referral code from a partner? Enter it when you sign up. Drivers join free, with the invite code from the fleet owner they drive for.
A weekly check started again from the beginning
A check has to be finished on the same day and in the same place it was started, so the photos show the vehicle as it was at one moment. If it's left overnight or continued somewhere else, it starts again. Finish all the photos in one go and it won't happen.
The camera won't open
Allow camera access when your browser asks. If you said no before, open your browser's site settings for e-halisi.com and allow the camera, then reload the page. The check works in Chrome, Samsung Internet and Safari on any recent phone.
Someone in the community is harassing me
Use Report on the post, comment or message, or report it here under Abuse or harassment. You can also block the person from their card. Reports are read by a person, and the community guidelines say what happens next.
How do I see or delete the data you hold about me?
Send a data or privacy request from Report a problem, or email [email protected]. We confirm it's you before we act, and answer within 30 days. Your rights are set out in our privacy notice.
What does it cost?
Drivers join, browse and enquire free. Fleet owners sign up with no code needed; the first 100 can take a founding place, which comes with a free period. Weekly condition checks will be part of a paid owner plan: you'll see the price before you choose it, and nothing is charged unless you choose a plan.
Do I need to download an app?
No. Everything works in your phone's browser, including the 17-photo weekly check. Owners can also use a computer.
Does 'on file' mean you've verified me?
No. 'On file' means your details and documents were captured and are readable. We don't check them with Home Affairs or run background checks, and we won't say we did. Still do your own checks before a handover.
Who sees my phone number?
Nobody, until an enquiry is shortlisted. Then numbers are shared between the owner and driver on that enquiry, as each agreed. Cards and posts never show a phone number.
What happens if something is flagged?
The owner sees this week's photo next to the baseline, with the possible change marked. A flag is not a verdict: light and angles can fool it, and it says nothing about fault or cost. You talk it through.
Are you an e-hailing company? Do you take a cut?
No and no. We're not Uber, Bolt or inDrive, we don't employ drivers, and we never collect, hold or take a share of the weekly target. Owner and driver agree it and settle it between themselves.
Ask us
Something broken, unsafe or abusive? Report a problem instead. You can also email [email protected].